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Comhairle nan Eilean Siar

Complaints Procedure

The Comhairle has adopted the Scottish Public Services Ombudsman’s model complaints handling procedures.  The new procedure for complaint handling introduced from 25 March 2013 replaces the existing procedure.  The new procedure can be viewed at the links below:

Complaints Procedure – Customer Information (PDF, 125K)

Unacceptable Actions Policy (PDF, 65K)