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Consumer Direct Scotland


Consumer Direct Scotland is the national service for consumer information and advice, delivering first tier advice on a range of consumer matters and acting as a gateway to other complementary services where further help is required. Calls are received through an 0845 number and call diversions from Trading Standards Services. By handling the bulk of first-tier enquiries Consumer Direct enables Trading Standards staff to focus their skills and resources where they can add most value: providing face-to-face help, dealing with complex cases and clamping down on rogues.

Consumer Direct Scotland Launch, July 2004
Consumer Direct Scotland Launch
July 2004.

This site provides information for Scottish partners in the Consumer Direct project, including:

It includes information about the performance of the service, key contacts in Consumer Direct Scotland, feedback forms, minutes of Stakeholder Board and Operations Group meetings and other background information.

If you are looking for advice or information on a consumer issue please call 08454 04 05 06 or go to


Consumer Direct