Comhairle nan Eilean Siar
The team comprise of staff from the Faire service, the Comhairle Reception, Switchboard and Customer Service team located within Stornoway Town Hall. They are complemented by the customer facing staff in the Balivanich, Castlebay and Tarbert Area Offices.
The team are the first point of contact if wishing to pay, book, apply, report or enquire about a wide range of Comhairle services.
Customer Service Strategy
The Comhairle's Customer Service Strategy (PDF, 450K) was updated and approved by the Comhairle in the summer of 2012. The strategy aims are
- To provide a consistent, corporate approach to customer service delivery, guided by our customer care standards;
- To achieve a high level of customer satisfaction and to use Customer views to help improve and shape future service delivery.
- To increase the range of services are provided through a corporate team, based on convenience to the customer;
- To provide customers with the most cost effective channel for the service they need;
Our Customer Care Standards outline our corporate commitment to achieving a consistent and transparent level of care across all service areas.