Comhairle nan Eilean Siar - Help
This page provides information relating to the operation, navigation and structure of CnES Web.
Should you have any problems or difficulties using CnES Web, please contact the Web Support Team at websupport@cne-siar.gov.uk.
Navigating the CnES website
CnES Web is designed to be easy and intuitive to navigate by way of two main menus, located to the left and right of each page.
Primary Navigation (Services)
On the left side of the page you will find the site's primary navigation menu. Use this hierarchical menu to navigate through and between the main council services.
Secondary Navigation (Site)
On the right side of the page you will find the site's secondary navigation menu. This provides navigation within the current section of the website. Having reached a section of interest, by way of a left-hand menu option for example, the right-hand menu provides navigation within that section of the site, including access to related information such as documents and links.
Quick Links / Site Tools / Use A Map!
On the right-hand side of the the CnES home page, these options provide access to the most popular areas of the site; facilities to browse and search council services and frequently asked questions; and access to information and some services using maps of the local area.
Top Navigation : searching the site
The navigation bar at the top provides access to some key website features such as the council services A to Z, the FAQ list, this help page, and the site search utility.
Site search:
Enter keywords related to the service area you are looking for and click 'Go!'. The search engine should find all pages relevant to your keywords.
Services A to Z:
The A to Z is an indexed database of council services. Enter a word or phrase in the 'Keyword' box and click 'Search'. Any council services associated with your search criteria will be listed. If no information is returned, try using a differend word or phrase with a similar meaning, e.g., 'refuse' instead of 'rubbish'. You can manually search the index via the alphabetised A to Z links.
How do I? (FAQs):
This provides a searchable list of frequently asked questions and answers. You can browse questions and answers by service using the alphabetised A to Z links or by entering a word or phrase in the 'Keyword' box and clicking 'Search'.
"Breadcrumb"
The "breadcrumb", located just below the banner at the top of a page, shows where you are located within the site by way of an expanding series of links. For example, the breadcrumb "CnES Home / Jobs and careers / Jobs at the council [ Council vacancies ]" indicates that you are viewing the "Council Vacancies" page within the "Jobs at the council" section, which lies within the main "Jobs and careers" section of the site. You can use the links within the breadcrumb to navigate back through the site hierarchy.
Documents on the CnES website
The majority of documents on CnES Web are provided in Adobe Acrobat PDF 
or Flash Paper 
formats. Some documents are provided in Microsoft Word 
, Mircosoft Excel 
or Microsoft PowerPoint 
format.
To view documents with Flash Paper you will need a copy of Flash Player 6 or higher.
To view PDF documents you will need a copy of Adobe Acrobat Reader.
If you don't already have Microsoft Word installed, to view documents in Word format you will need a copy of the Word Viewer - download the Word viewer.
If you don't already have Microsoft Excel installed, to view documents in Excel format you will need a copy of the Excel Viewer - download the Excel viewer.
If you don't already have Microsoft PowerPoint installed, to view documents in PowerPoint format you will need a copy of the PowerPoint Viewer - download the Powerpoint viewer.
Accessibility
Details of how CnES supports website accessibility are available on the accessibility page.
Web Standards and Browsers
CnES Web has been designed to conform to Web Standards. This means that the site and it's features should render in all web browsers and degrade gracefully in older, untested browsers.
You should see the best results using Mozilla Firefox and the most recent versions of Microsoft Internet Explorer.
The CnES website has been tested using the following browsers:-
- Firefox 1.1 - 2.0
- MS Internet Explorer Win 6.0 - 7.0
