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Social and Community Services

Community Care and Criminal Justice

Home Care


The Home Care Service is part of the Community Care Section of the Comhairle.  Its Mangers and the staff it employs are accountable to the Elected Members and Officers of the Council.

The Home Care Service is also registered with the Care Commission.  The Care Commission registers and inspects the Home Care Service, taking into account the National Care Standards published by Scottish Ministers.

About the Home Care Service

The CnES Home Care Service organises and provides care for people living at home who may need help with:

Personal Care
Meal Preparation

We can also give some support with Housework and maintaining social and educational activities where service users are assessed as needing this support. 

The service employs Home Care Workers who are organised in teams based on defined geographical areas.  The team normally attends to the needs of service users in a specific location, for example, the Barvas to Ness area. 

The Home Care service is managed by a team on Care Co-ordinators and Senior Care Co-ordinators located through out the Western Isles. Contact you local office between 9.00am and 5.00pm on weekdays.  An Out of Hours Service also operates on weekdays 5.00pm – 9.00am with 24 hour cover on weekends and public holidays – Tel 01851 701702.

Aims of the Home Care Service

  • Enable people to remain safely at home for as long as they choose to do so
  • Support people on discharge from hospital to assist with their recovery
  • Offer support and care to enhance the dignity of service users
  • Prevent unnecessary admissions to hospital
  • Support family and other informal carers
  • To meet service users assessed needs in a flexible and responsive way
  • Promote service users independence and allow privacy
  • Support service users and their family within their community
  • Work effectively in partnership with other agencies in the public, private or voluntary sector to ensure that service users receive good quality care.

Home Care Staff Training

All CnES Home Care Staff are required to attend induction training covering all aspects of their role.  An induction programme is currently being developed to include

  • Manual Handling
  • Safety Awareness
  • Health and Safety
  • Food Hygiene
  • Infection Control
  • First Aid
  • Fire Safety

All CnES staff are the subject of an Enhanced Disclosure Check through SCRO.


Please Note

These web pages are currently being reviewed and updated. For up to date information please Contact your local Social Work office.