Comhairle nan Eilean Siar
Occupational Therapy Services in the Western Isles
This factsheet gives a general overview of the Occupational Therapy Department and offers information and advice to patients and their carers.What is Occupational Therapy?
Occupational Therapy services work in the hospitals and community to assess, and support adults and children to overcome functional problems and live as independently as possible.
This might include a range of interventions e.g. advice on conditions, information or help to problem solve a particular issue, arrange adaptations to a persons’ home school or work environment, or provide equipment to make everyday tasks possible.
How to Refer
The referral system takes referrals from carers, family, GP, self referrals or from other professionals - with the consent of the individual. Information can be given by letter or telephone, see contact details below.
Process
At referral, information is gathered to help decide whether the service is appropriate and whether the individual meets the eligibility criteria. (Copies available on request) The information given enables us to prioritise referrals. You will then be contacted by a member of staff to assess your needs and provide the required intervention.
Who We Work Alongside
Members of the OT team liaise or work jointly with medical professionals, Social Work, Care and Repair - Tighean lnnse Gall, Housing Associations, Education, GP’s. Macmillan Nurses, NCH, Benefits Office, Voluntary Organisations, Charities and Private agencies.
Case Closure
Once the assessed needs have been addressed the referral will be closed. If circumstances change a person can be re-referred.
Your Rights and Responsibilities
- Service users and their carers are entitled to an assessment of need and to be informed of the outcome of the assessment.
- You are welcome to read or discuss our eligibility criteria for equipment and adaptations.
- Any equipment provided will be supplied with instructions for its use, care and eventual return - see contact numbers below.
- We share information with others involved in your care. This is done on a need to know basis and we will inform you as appropriate.
Comments / Complaints
If you wish to comment or complain about the service, leaflets are available from both CNES and WIHB. However, the first step would be to contact the Departmental Manager to resolve any issues. If this is not possible, information on the formal complaints procedure is readily available.
Equipment Uplift / Return
It is important to return equipment but due to Health and Safety reasons this cannot be to the hospitals. Please contact the Community Equipment Store on mobile telephone number 07811 179 380 to arrange collection, or Faire by telephoning 01851 701 702.
Contact details
Any questions or comments may be addressed to:
OT Department
Western Isles Hospital
Macaulay Road
Stornoway
Isle of Lewis HS1 2AF
Tel. 01851 708286
Paediatric Occupational Therapy
Health Centre
Springfield Road
Stornoway
Isle of Lewis HS1 2P5
Tel. 01851 705685
Dept. of Occupational Therapy
Social Work Department
Comhairle nan Eilean Siar
Balivanich
Benbecula
Tel. 01870 602425
Further Help and Information:
Western Isles Hospital
Macaulay Road
Stornoway
Isle of Lewis HS1 2AF
Tel. 01851 704704
Uist & Barra Hospital
Balivanich
Benbecula
H57 5LA
Tel. 01870 603603
St. Brendan’s
Hospital
Castlebay
Barra.
H59 5XD
Tel. 01871 810465
Date Produced: January 2008
Date of Review: January 2009
Written by: Occupational Therapy Department, Western Isles Hospital
Produced by: HI Project
Disclaimer:
This page gives a general description of departmental information, medical condition or procedure. It may help you to understand it better. It does not necessarily describe your problem exactly or take the place of a consultation. All questions and concerns should be addressed directly to a doctor or health adviser. No liability is accepted for misinterpretation.
