Universal Credit

Universal Credit is coming to the Western Isles on 26 September 2018.

What Is Universal Credit?

Universal Credit is a way of paying benefits for people in or out of work. It brings together several different benefits and combines them into one monthly payment which goes straight into your bank account.

Universal credit will replace:

  • Housing Benefit
  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credits

New Benefit Claims

If you need to apply for any of the above payments after 26 September 2018, you should claim Universal Credit instead.

Please note that you will not be able to claim help with your council tax within Universal Credit. You will need to complete a Council Tax Reduction form.

Current Benefit Claims

You will continue to receive your existing benefits for the moment until you have a major change in your circumstances or need to make a new claim for one of the benefits listed above.

If you have a major change of circumstances such as a birth, bereavement or a partner moving in you will transfer over to Universal Credit.

It is anticipated that all claimants of the above benefits will eventually transfer over to Universal Credit by 2023.

Changing from Housing Benefit to Universal Credit

If you qualify for assistance with your rent this will be included with your monthly Universal Credit payment.

You will be responsible for ensuring that your rent is paid to your landlord. In Scotland you can request for payment to be made directly to your landlord for the Housing Support element but you must request this as payment will be made to you if not requested.

How To Claim

You can only claim Universal Credit online

Claim Universal Credit Online (Opens in a new window or downloads a file)

If you don’t have access to the internet or need help to make your claim, you can:

  • Visit your nearest Jobcentre Plus
  • Make an appointment with the a member of the Comhairle’s team who will provide you with assisted digital support at the access points listed below
  • Use any of the internet access points throughout the Western Isles (see link below)

Assisted Digital Support

If you need help to make your claim online or update your current claim then assistance is available in the following offices by appointment:

Stornoway
Stornoway Library
Cromwell Street
Tel: 01851 822744

Tarbert
Council Offices
Tarbert
Tel: 01859 502367

Balivanich
Council Offices
Balivanich
Tel: 01870 602425

Castlebay
Council Offices
Castlebay
Tel: 01871 810431

Payment of Universal Credit

Your Universal Credit will normally be paid monthly into your bank account on the same day each month.

The first payment can take around 5 weeks from the day you claim.

You can request an advance payment if you are going to have problems waiting for your payment. You can then pay this advance back over the next 12 months interest free. To apply for an advance you should contact Jobcentre Plus.

Further Information

Visit Gov.uk for More Information About Universal Credit

Internet Access Points Throughout the Western Isles

Further Support Available from Citizen’s Advice Western Isles

Western Isles Poverty Action Group (783.1kB) (Opens in a new window or downloads a file)