Tell Us Once (Registration of Death)

When you have had bereavement there are a number of government departments and council services that need to be told.  Up until now you have had to notify all these departments individually.  The Tell Us Once service aims to reduce the number of local and central government departments that bereaved relatives have to contact.

Tell Us Once will be offered automatically when you call to book an appointment with the Registration service. Please book in advance.  It is an optional service but most people choose to use this service as it saves them time at a stage in their lives when they are dealing with bereavement. 

Who we can give information to

We can notify the following organisations following a death registration: -

  • Attendance Allowance
  • Passport Service
  • Housing Benefit
  • DVLA
  • Council Tax Benefit
  • Working Tax Credit
  • Tax Help for Older People
  • Job Seekers Allowance

We can also contact the following services and organisations, if you ask us to:

  • Libraries
  • Blue Badge parking permit
  • Social Work (Adult Services and Children's Services)
  • Collection of payment for council services
  • Hebridean Housing Partnership (HHP)
  • Council Tax
  • Electoral Registration

Information you will need to use the service

We want to make sure we give the right information to any organisations we contact on your behalf so we will ask you for:

Details about the deceased

  • National Insurance number and date of birth
  • Details of any benefits they were receiving
  • Driving licence or driving licence number
  • Passport or passport number

We may also ask you for information about:

  • The next of kin
  • Any surviving husband, wife or civil partner
  • Anybody who is getting Child Benefit on their behalf
  • The person dealing with their estate

How you can contact us to use the service

To find out more information on our Tell Us Once service, please contact your nearest registration office:

Registration Office Phone Numbers
Lewis 01851 822620
Harris 01859 502367
Uist 01870 602425
Barra 01871 810431


All the information you give us is confidential and will be treated securely.  The organisations we talk to will only use the information we give them as the law allows.  It is your responsibility to make sure that all information you give us is up to date.  If your circumstances change or you realise that the wrong information has been given, you will need to contact the relevant organisations yourself.

When Someone Has Died (238.3kB) (Opens in a new window or downloads a file)