To get feedback from passengers on the demand for bus services in Lewis and Harris.
Please refer to the "Review of Western Isles Bus Services" document attached in the "Overview" section below.
The results of the survey and the Community Conversations helped to influence the decision of the Comhairle to award bus contracts that provided best value rather than cheapest price.
Some service frequencies were reduced. This was to reduce service costs but still retain important bus travel service options.