Online Payments
The online payments service at Comhairle nan Eilean Siar is provided in conjunction with Capita, the UK’s leading business process outsourcing and professional services company.
Capita provides a secure site for taking your payment details. This means that at no time are your debit card details known to or stored by the Council.
The payments process is straightforward. Additional help is available via an 'Information and Payment Help' option.
What Can I Pay Online?
You may make a variety of payments using this secure service with most major credit or debit cards (not Diners Card or American Express).
Currently, the following accounts are payable online:
| Account | Description |
|---|---|
| Council Tax (Opens in a new window or downloads a file) | Payment of Council Tax |
| Business Rates (Opens in a new window or downloads a file) | Payment of Non-Domestic Rates (NDR) |
| CnES Invoices (Opens in a new window or downloads a file) | Payment of invoices Issued by the Council's Finance Department |
| Benefit Invoices (Opens in a new window or downloads a file) | Payment of Benefit Overpayments |
| Planning (Opens in a new window or downloads a file) | Payment of Planning Applications |
| Building Warrants (Opens in a new window or downloads a file) | Payment of Building Warrant Applications |
| Miscellaneous (Opens in a new window or downloads a file) | Payment of : Blue Badge Community Learning Consumer and Environmental Services Fees and Charges Harbour Fees Licences Mobile Phone Use Print Room and Reprographics Registration Fees School Bus |
| HHP Housing Rents (Opens in a new window or downloads a file) | Hebridean Housing Partnership Rent Payments |
Browser Requirements
To ensure that your card details remain secure, you will only be able to make online payments if you have Internet Explorer 5.5 or above installed on your PC.
Is It Safe?
Your transaction takes place within a secure payment system. Capita use Secure Socket Layer (SSL) technology, a standard supported by most major Internet browsers. All of your personal and card details are protected using 128 bit encryption, when transmitted over the Internet.
Your card details are stored on a server behind a secure firewall. Only authorised personnel may access this information.
How We Protect Your Information
To ensure that your card details remain secure, you will only be able to make online payments if you have Internet Explorer 5.5 or above installed on your PC. Internet Explorer 5.5 supports Secure Socket Layer (SSL) technology, which is an industry standard for internet payments. This means all of your personal and card details are protected using 128 bit encryption when your details are transmitted over the Internet. This makes it virtually impossible for anyone else to discover and use your details.
Check You Are Using A Secure Site
Check your browser encryption strength by using your mouse to hover over a padlock icon in the bottom right hand corner of your browser window (it should be a closed padlock). When you do this, it should tell you that it is SSL Secured 128 bit
Data Protection
CNES observes all statutory requirements including the Data Protection Act (1998) in all its transactions.
Disclaimer
Comhairle nan Eilean Siar seeks to ensure that the information it publishes on its web site is up to date and accurate. However, the information on the web site does not constitute legal or professional advice and the Council cannot accept any liability for any loss arising in any way whatsoever out of the use of its site. The Council cannot be held responsible for the data policies, procedures or contents of any pages referenced by an external link from its site.
Contacts
Help is available within the online payment system but if you encounter any problems or would like further assistance, please contact us by telephone at 01851 600502 or via e-mail at crm.enquiries@cne-siar.gov.uk