Access to Services
When you Contact Community Care, a member of staff will discuss your situation with you and listen to your views on the kind of help you need. Further discussions may then become necessary, for example, with other professionals such as the Occupational Therapy service. The Comhairle has a duty to assess an individual where it appears to it that a person may be in need of Community Care Services. The assessment is based on "eligibility criteria", a framework for helping to ensure decision making is transparent, fair and consistent.
For more information and advice please contact your local office as detailed on the Contact Us page.
If you need to contact us about an emergency when our offices are closed, please contact our Out of Hours Service on 01851 701702. They deal with emergencies for the whole of the Western Isles.