Please Note: This information may have been superseded by CnES Services Updates
Bin Collections and Recycling Centres
We’re working hard to keep our bin services running and have put plans in place to allow us to continue to run collections. Staff shortages mean that we may need to prioritise some collections and there may be changes to your collections and our street cleaning services, including some services running late. We’ll update this page regularly with advice and if any services change. We really appreciate your patience and support.
What To Do With Your Waste If You Have Coronavirus Symptoms
If you have symptoms of Coronavirus or live with someone who does, you must store your personal waste, for example used tissues and disposable cleaning cloths, securely within disposable plastic bags. When appropriate, these bags should be removed and placed into another bag and securely tied or sealed and kept separate from other waste. This must be stored for at least 72 hours inside your property before being put in your non-recyclable waste bin. Other household waste can be disposed of as normal.
Recycling and Waste Collections
Please note that while these services are running there may be delays and changes to them. Remember to check this page and Waste Services on Facebook (Opens in a new window or downloads a file) for all the latest updates to confirm if your collections may be affected.
Latest Update: 26/03/20
Bennadrove Landfill Site; Amended opening hours from Monday 30th March 2020 for the acceptance non domestic commercial waste:
Mon - Thu 1100hrs to 1630hrs
Fri - 1100hrs – 1600hrs.
Rueval Commercial Waste Reception Area; Amended opening hours from Monday 30th March 2020 for the acceptance non domestic commercial waste:
Mon - 0830hrs – 1630hrs
Tues - Fri Closed.
Household Waste Recycling Centres
Due to staff shortages, all our Household Waste Recycling Centres have been closed, and will remain closed until further notice.
Bin Delivery and Repairs
Please note, there will be delays to the delivery of replacement or additional bins, and repairs to existing bins. We will prioritise the delivery of bins to new build properties.
We might experience disruption to some of our bin collections due to staff shortages. Remember to check this page and Waste Services on Facebook (Opens in a new window or downloads a file) for all the latest updates to confirm if your collections may be affected.
Please ensure all waste/recycling containers are presented for collection for 8am as there may be changes to your collection time. Please look out for your neighbours and check they are able to put their bins out.
Due to changes in staff your bins may be collected by a different crew and at a different time. Please make sure your bins are easily accessible and visible for crews. It may be necessary for us to change the location we collect / return your bins from / to.
To contact a member of the Zero Waste Team, please e-mail firstname.lastname@example.org
To contact a member of the Cleansing Team, please e-mail email@example.com
If you have an urgent request, please phone Customer Services on 01851 600 502