Frequently Asked Questions
HWRC are open for essential waste disposal only - journeys to an HWRC must only be undertaken if your waste cannot be stored at home safely. By this, we mean the waste cannot be stored without causing risk of injury, or harm to health. If you can temporarily store your waste in a way that does not pose a risk to you or others’ safety or human health, then you must continue to do so.
HWRC will start to open from Monday 1 June. Please check the guidance on our website for details of the sites which are re-opening and the restrictions in place.
We are working hard to get all the sites open as quickly as we can and will be regularly assessing the situation. Each site is different and presents its own particular set of challenges but when we are confident that sufficient resources and safety controls are in place these sites will be re-opened. We will update our website regularly and will issue updates on our social media platforms. Please regularly check our website for updates.
Only private cars will be permitted access to our HWRC for the first 2 weeks. Trailers, pick-ups and vans are not permitted. We will continually review the situation and provide regular updates. Please regularly check our website for updates.
This is a phased re-opening with restrictions in place in each phase to help manage the sites safely and efficiently. Cars are only permitted in this initial phase to cut down on the time spent on site by visitors, so that as many people as possible can pass through quickly and safely, enabling traffic to flow more freely. It will also reduce queuing times. We will continually review the situation and provide regular updates. Please regularly check our website for updates.
The HWRC do not accept waste from businesses or any other commercial activity, as these sites are for household waste only. We offer a chargeable commercial waste service to commercial waste producers, and commercial waste can also be taken to either Bennadrove Landfill Site, or Market Stance.
No. Some sites will have revised opening hours and days. Please check the individual details for your local HWRC on our website. Sites may need to close at short notice. For example, if it is no longer safe to keep them open, if containers are completely full, social distancing measures are not being properly observed, or they are having an unacceptable impact on surrounding roads through queuing traffic.
Full details of the allowable waste types can be found on the Household Waste Recycling webpage.
Staff will be in place at the entrance to each site to speak with visitors and advise on waiting times and procedures on site. If a queue is too large, some vehicles may be turned away and asked to return later.
In order to observe social distancing measures, we will need to restrict the number of vehicles that are permitted into a site at any one time. Site staff are unable to assist with handling waste. Please only bring waste you can carry and empty into the containers. Please respect direction from staff, they will be working very hard in difficult circumstances to keep the site safe and ensure as many visitors as possible can dispose of their waste. Please treat our Recycling Centre staff with respect, aggression towards staff will not be tolerated.
Please don’t bring children with you if possible. If you have no alternative, please ensure they always stay in the car.
No. Social distancing measures will be in place and staff will remain 2 metres from visitors. Staff will be able to direct you but cannot handle your waste in any way. Please only bring waste that you can carry and empty into the containers.
All HWRC are being managed to make sure visitors move around the site as little as possible, and leave as quickly and safely as possible. Social distancing measures will be in place to help visitors and staff stay 2metres apart from other people. Site staff will be equipped with the necessary PPE and will follow robust hygiene practices.
Please do not come to the HWRC if you are:
- extremely vulnerable and are remaining at home for shielding purposes
- symptomatic with coronavirus (COVID-19) (you should be following the 7-day self- isolation guidance
- in a 14-day household isolation
We would urge vulnerable people to continue to follow government guidance on self-isolation. While we will have social distancing restrictions in place on site, you may wish to ask a non-vulnerable family member or friend to take your essential waste to an HWRC
PPE (gloves, face masks etc) is a personal choice – there are no regulations requiring visitors to use it on site. However, we strongly advise washing your hands before and after you visit the HWRC.
No. The sites are very busy, and designed for vehicle-access, not pedestrian access and do not have dedicated pedestrian access, so you are not safe to enter by foot. Queue jumping by parking nearby and walking with waste will not be tolerated, as it is potentially dangerous and unfair to those that have waited.
Any waste left outside an HWRC, in the queue, at the roadside etc. will be treated as fly-tipping and subjected to the same investigation and potential fines and prosecution as any other fly-tipping.
The HWRC that are re-opening on 1st June will not be operating a booking system for the first two weeks. Restrictions on the types of vehicles permitted and revised opening hours will apply.
We are currently developing an online booking system for those wishing to use cars with trailers, pickups and vans to dispose of bulky household waste after week beginning 15th June. Full details of this booking system will be provided in the coming days – please continue to regularly check the Comhairle’s webpages for updates.
Householders are reminded not to travel to HWRC except for essential waste disposal (i.e. where keeping the waste at home will result in risk of injury or harm to health).
Please regularly check our website for updates.
PLEASE WASH YOUR HANDS BEFORE AND AFTER VISITING THE HOUSEHOLD WASTE RECYCLING CENTRES