Continuous Improvement

The Local Government in Scotland Act 2003 placed a statutory duty of Best Value upon local authorities. Best Value provides a common framework for continuous improvement in public services in Scotland and is complemented by other aspects of Public Service Reform activity, such as Efficient Government and Community Planning. Best value is the generic term covering the government's statutory guidelines for modernising the way local services are managed and delivered. Best Value arrangements exist to secure continuous improvement in the performance of functions by public service organisations.

Continuous improvement seeks to balance quality and cost considerations, and is achieved with regard to economy, efficiency, effectiveness, the equal opportunities arrangements, and sustainable development. Best Value requires authorities to consider how they can improve their services by taking on board the feedback they get from both customers and employees. It also requires consideration to be given to innovative methods of service delivery.

The Comhairle’s Continuous Improvement Agenda reflects best practice and audit requirements. The Comhairle use the Public Services Improvement Framework (Opens in a new window or downloads a file) (PSIF) self-assessment improvement tool to identify areas for improvement, to inform the proposals and to facilitate effective benchmarking with other authorities.  Based on corporate needs going forward and in anticipation of the Comhairle’s Audit of Best Value the 2019/20 programme of self-assessments was adapted to include Audit Scotland’s Best Value toolkits (») (Opens in a new window or downloads a file) whilst still following the PSIF ethos. The full programme of 18 themed self-assessments have now been rolled out across the Comhairle, some of which apply to only one service area whilst others are cross cutting.

 

Self-assessment Outcome Reports

Public Services Improvement Framework 2013

  1. Customer Results (c6a&b) 29 March 2016 (44.2kB) (Opens in a new window or downloads a file)
  2. Partnerships & Resources (c4b2) 26 September 2016 (39.5kB) (Opens in a new window or downloads a file)
  3. People (c3b2) 7 March 2017 (190.8kB) (Opens in a new window or downloads a file)
  4. Service Planning (c2b2) 20 June 2017 (246.8kB) (Opens in a new window or downloads a file)
  5. Service Planning (c2a4) 12 December 2017 (248.7kB) (Opens in a new window or downloads a file)
  6. Service Planning (c2c1) 4 April 2018 (237.0kB) (Opens in a new window or downloads a file)

Public Services Improvement Framework 2016

  1. Leadership (c1a5) 7 May 2019 (76.4kB) (Opens in a new window or downloads a file)
  2. People (c3e2) 7 May 2019 (114.0kB) (Opens in a new window or downloads a file)
  3. Processes and Services (c5b2) 25 June 2019 (275.3kB) (Opens in a new window or downloads a file)

Audit Scotland’s Best Value Toolkits

  1. People Management 3 March 2020 (485.5kB) (Opens in a new window or downloads a file)
  2. Planning and Resource Alignment 3 March 2020 (485.5kB) (Opens in a new window or downloads a file)
  3. Risk Assessment 23 June 2020 (273.9kB) (Opens in a new window or downloads a file)
  4. Customer Focus 23 June 2020 (273.9kB) (Opens in a new window or downloads a file)
  5. Efficiency 23 June 2020 (273.9kB) (Opens in a new window or downloads a file)
  6. Equalities 23 June 2020 (273.9kB) (Opens in a new window or downloads a file)
  7. Challenge and Improvement 23 June 2020 (273.9kB) (Opens in a new window or downloads a file)

The Comhairle’s Strategy, Performance and Research