The Local Government Benchmarking Framework (Opens in a new window or downloads a file) (LGBF) brings together a wide range of information about how all Scottish councils perform in delivering better services to local communities. The indicators used were selected to cover the major service areas of local authorities and provide information on cost, performance or achievement, and customer satisfaction. You can explore and download the national benchmarking data by clicking on each category hyperlink below or view the Local Perspective report.
A National report is also produced each year and will be published as they become available. There is no specified 'ranking order' within the LGBF and no ranks are included within the national overview report or within the online publication. It is essential to highlight that the ranking of measures has only been provided by the Improvement Service on the request of local authority officers to reduce workload and duplication of effort.
The Indicators Ranking Profile (269.7kB) (Opens in a new window or downloads a file) is provided for reference only.
LGBF National Benchmarking Reports
- First Overview Report 2013 (347.4kB)
- Second Overview Report 2014 (2.5MB)
- Third Overview Report 2015 (2.2MB)
- Fourth Overview Report 2016 (4.0MB)
- Fifth Overview Report 2017 (4.6MB)
- Sixth Overview Report 2018 (4.3MB) (Opens in a new window or downloads a file)
The information for all 32 Scottish Councils, including Comhairle nan Eilean Siar, has also been pulled together on a new national website. You can access this website by clicking on mylocalcouncil (Opens in a new window or downloads a file) or the icon below.
Scottish Councils are working together in ‘family groups’ to report standard information on the services they provide to local communities across Scotland. This information covers how much councils spend on particular services and, where possible, service performance. The key point is that all the information provided is in a standard and therefore comparable form.
The Scottish Local Government Innovation Exchange
On 17 March 2017, SOLACE Scotland and the Improvement Service launched the Local Government Innovation Exchange (Opens in a new window or downloads a file), a website bringing together information on many of the innovative projects being taken forward by Scottish local authorities in order to share good practice and improve service delivery. Click on the link above to read Comhairle nan Eilean Siar’s case studies, or click on the following link http://www.innovationexchange.scot (Opens in a new window or downloads a file).
Insight, a new online benchmarking tool, is being developed by the Scottish Government and its partners to help analyse, compare and improve the learning and teaching of pupils in the senior phase. First released in September 2014, it is available to all teaching staff in secondary schools, local authorities and Education Scotland to enable them to recognise areas of success, as well as identify where improvements can be made. Aspects of Insight have been used in the Parentzone Scotland (Opens in a new window or downloads a file) website.
It is envisaged that the Data from Insight’s four measures will feed into the LGBF to strengthen local authority benchmarking.
In the meantime, you can read more information about Insight by clicking on the links below:
- Insight (Opens in a new window or downloads a file)
- Insight case study - West Lothian (Opens in a new window or downloads a file)
- Insight case study - North Lanarkshire (Opens in a new window or downloads a file)
Scotland’s Social Services
The Scottish Social Services Council (Opens in a new window or downloads a file) (SSSC) was approved by the Scottish Parliament as an Official Statistics provider in 2012. Scottish Social Services Workforce Data is a unique, free to use, online resource providing the public with all the workforce data and reports that the Scottish Social Services Council (SSSC) publish on the social services sector in Scotland.
The Outer Hebrides Community Planning Partnership has renewed its membership of the Scottish Community Safety Network (SCSN) (Opens in a new window or downloads a file). This facilitates self-evaluation and benchmarking. SCSN is the national forum for officers who are responsible for the strategic development of community safety at both local and national level. Their website is for knowledge exchange among those working in the community safety field.
Other Benchmarking Information
The new Welfare Reform Data Dashboard (Opens in a new window or downloads a file) from the Improvement Service brings together key data on welfare reform from NOMIS, DWP and Scottish Government in one place and provides local authority and neighbourhood (data zone) level indicators in a number of areas.
The Improvement Service is leading on the development of a Money Advice Performance Management Framework (MAPMF (Opens in a new window or downloads a file)) for local authorities in Scotland as part of the Improving Outcomes in Money Advice Project in partnership with the Money Advice Service. Throughout the research phase of the project, which involved all 32 local authorities in Scotland, the need for consistency in reporting and measuring money advice performance was highlighted.
MAPMF: Eilean Siar
The Comhairle are part of the Local Environmental Audit and Management System (Opens in a new window or downloads a file) (LEAMS), a Keep Scotland Beautiful (KSB) benchmarking group which offers independent, external monitoring to local authorities in order that they can establish levels of cleanliness in their areas and meet obligations under Best Value by: Establishing a base-line standard for street cleanliness; Providing a method of self-monitoring to assess continuous service improvement; Facilitating independent monitoring by neighbouring local authorities; KSB performing an annual independent validation audit; and Distributing and sharing best practice.