IT Service Management

Tuesday, 07 August 2018
Reference
2017100627000077
Category
Request Date
Friday, October 6, 2017
Response Date
Friday, October 20, 2017

Question

What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)?

When does the contract with your current service desk provider end?

How much does your current ITSM service desk tool cost annually?

When will you be looking to review your current service desk tool?

Answer

What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)? Hornbill

When does the contract with your current service desk provider end? December 18

How much does your current ITSM service desk tool cost annually?  £1887.32 (inc vat)

When will you be looking to review your current service desk tool? Not currently looking to review the software, if we did then it would 6 months prior to end of current contract.