Consumer Advice

Consumer advice for residents of the Western Isles is provided by the Scottish Government funded Advice Direct Scotland, a telephone and online consumer advice service, which is supported by local authorities in Scotland.

Working in partnership with Comhairle nan Eilean Siar Trading Standards Service, Advice Direct Scotland provides first level, clear, practical consumer advice to help consumers sort out their problems and disagreements with suppliers of goods or services. Their trained advisers offer individual solutions for individual problems and information on a wide range of consumer issues.

If your complaint requires further investigation it may be referred on to Trading Standards who give advice on consumer law and practical advice on how to pursue the complaint yourself and assist where necessary.  Where a complaint relates to criminal legislation enforced by Trading Standards, Advice Direct Scotland will refer details of the complaint to Trading Standards for further investigation.

How to access consumer advice

Telephone

Advice Direct Scotland can be contacted on 0808 164 6000.  Helplines are open Monday to Friday 9.00 am to 6.00 pm.

Online

View Advice Direct Scotland (Opens in a new window or downloads a file) for free information for consumers in the Knowledge Centre, their Facebook and contact information.