Have Your Say Consultations Council consultations : details of open consultations (Overview and intention); closed consultations (Response and action). Comments Your compliments, comments and criticisms are important to help us understand what we do well and where we need to improve. Complaints CnES complaints procedure: we value your complaints and use information from them to help us improve our services. Community Participation Requests We welcome requests from community bodies to participate in decisions and processes that are aimed at improving outcomes. Customer Satisfaction Survey The survey is conducted to help us understand the experiences of the people who have contacted us.