During 2016/17, Human Resources used SurveyMoz to conduct an on-line survey in which feedback was requested from 10% of applicants undertaking the Comhairle’s recruitment process, whether successful or not, to provide information on their experience of the recruitment process.
In total 151 applicants were e-mailed and invited to undertake the survey at appendix 1 using SurveyMoz. 30 responses were received equating to a return rate of 20%. The majority of respondents learnt about vacancies online and submitted applications electronically. Although the feedback received was generally positive, there were a few areas where respondents felt improvements could be made, these included interview venues and the duration of the recruitment process. The full survey results are detailed within appendix 2.
Of the Key Themes: We Did
Corporate Management Team have discussed the survey results and as per the Action Plan at appendix 3, have agreed to consider ways to:
- Streamline the recruitment process to reduce the time applicants have to wait to hear from us;
- Review interview venues to try and improve the privacy and comfort for applicants; and
- Explore whether we can reduce the costs of advertising.
Of the Key Themes: We Did Not Do
Post out paper questionnaires
Please complete our Equalities Monitoring Form:
This is used by Comhairle nan Eilean Siar to provide essential statistical information about who participates in our consultations.
The data is managed confidentially, is not personally attributable, and is processed in accordance with the Data Protection Act.
Comhairle nan Eilean Siar aims to provide excellent customer service. When we undertake recruitment we aim to respond professionally, timeously, and courteously to all prospective applicants.
Why We Are Consulting
Customer feedback is an important part of improving the service we provide and for benchmarking our recruitment service. The information provided by applicants on their experience with recruitment is important to us.
What Happens Next
The Comhairle’s Human Resources Service will use SurveyMoz to conduct an on-line survey during 2016/17 from 10% of applicants randomly selected from those undertaking the Comhairle’s recruitment process, whether successful or not. The information you provide on your experience with recruitment is important to us and we would be grateful if you could take a few moments to answer the questions in the Recruitment Survey, if you receive an invitation to do so. All information you provide will be confidential.