Lewis and Harris Bus Service Passenger Survey


In recognition of the need to find nearly £10m of savings over the next four years the Comhairle agreed a service redesign programme as part of its 2018/19 Budget in February 2018.  The service redesign programme has identified a wide range of Comhairle services that need to be redesigned to achieve the target savings and Transportation Services, including bus travel, is included in this process. 

Why We Are Consulting

The Comhairle realises the importance of consulting with bus service users and this survey is designed to get feedback on the demand for bus service routes and timetables as well as the reason for travelling.

The Comhairle would appreciate your time completing this short survey as the results will help to influence the outcomes of any service redesign changes in advance of new bus contracts being awarded in 2019.

What Happens Next

The survey will run from Monday 3 December to Saturday 15 December 2018.

It is important that people use the current consultation process to give us their views.  Paper copies of the survey questionnaire are available at Stornoway Bus Station, Stornoway Town Hall, Stornoway and Tarbert Libraries, Stornoway and Tarbert Comhairle Offices and on main bus services.  Completed questionnaires can be returned to any of the above locations.

Alternatively, the survey can be completed online by using the following link:

Lewis and Harris Bus Service Passenger Survey (Opens in a new window or downloads a file)

  • Contact
  • Transport Manager
  • Transport Office
    Comhairle nan Eilean Siar
    Sandwick Road
    HS1 2BW

Equalities Monitoring

Please complete our Equalities Monitoring Form:

Equalities Monitoring Form

This is used by Comhairle nan Eilean Siar to provide essential statistical information about who participates in our consultations.

The data is managed confidentially, is not personally attributable, and is processed in accordance with the Data Protection Act.