Trading Standards Warning

Trading Standards officers at CNES are issuing advice to consumers regarding the current eco schemes for replacement boilers and wall insulation.

These schemes are run by 3rd party installers on behalf of Energy suppliers as part of the Energy Company Obligation (ECO). This is a government arrangement to make larger suppliers deliver energy efficiency measures to domestic premises in order to help reduce carbon emissions and tackle fuel poverty.

The Office of Gas and Electricity Markets (Ofgem) have issued guidance for the installers of ECO measures and this clearly states that consumers should receive the following information:

  • Documents setting out the arrangements of how the work will be carried out . This would usually be in the form of a contract, and you should receive this prior to any work commencing.
  • An Eco consent and privacy notice provided by the installer before insulation takes place ensuring that the person who lives at the property knows how their  personal information will be processed.
  • After the works are complete the installer should provide you with declaration of conformity and completed installation, which you should sign only if you are satisfied with the installation. You should retain a copy of this document.
  • For wall insulation consumers there should be a 25 year guarantee available.
  • The installation of replacement boilers should be accompanied by a warranty document supplied by the installer at the time of installation.

Installers who do not supply the required information can be reported to Trading Standards on 01851 822694.

More information on the guidance can be found on the Ofgem website at

https://www.ofgem.gov.uk/environmental-programmes/eco/support-improving-your-home/faqs-domestic-consumers (Opens in a new window or downloads a file)