Customer Charter

Building Standards Customer Charter

This Charter explains what the Comhairle’s Building Standards Service does. The objective of the Charter is to set out the level of service which our customers are entitled to expect when coming into contact with us and indicates how you can help us to help you.

The Charter incorporates the aims, values and commitments that are set out in the National Charter which has been drawn up to govern the minimum service standards that all Scottish Building Standards Verifiers should meet. This gives customers the reassurance that a consistent, high quality service will be delivered no matter which local authority provides the service.

We hope you will find this Charter useful. Please let us know if you think we could improve the service further by contacting buildingstandards@cnesiar.gov.uk

Customer Charter (4.2MB) (Opens in a new window or downloads a file)