Planning Service Contact Details

Pre-Application Advice and General Contact

Due to the significant volume of pre-application enquiries coupled with an increase in caseload (as of May 2021) it is, regrettably, necessary to curtail our pre-application advice service to focus staff resources on the assessment and determination of applications that have been submitted and registered with Comhairle nan Eilean Siar. To that end we would encourage customers to first look at the planning advice that is available on-line on the Comhairle and the Scottish Government websites.

The preferred means of submitting a request seeking pre-planning advice is via the Pre-Application Planning Advice Form

To help us to help you, we request that, where possible, you provide as much information as possible including where possible a sketch and/or, drawings and/or photographs. Please use the Map function to identify the location (the + and - lets you zoom in), provide the address of the property or site you are enquiring about and what the nature of your enquiry is, together with your name, telephone number and email address. Requests for pre-application advice will be treated in confidence (but like all public documents may require to be released under Freedom of Information criteria if such a request was received).

We will review requests for advice on Thursday of each week, and aim to respond to straightforward questions either by phone or in writing via a Duty Officer on Thursday or Friday of each week. In other cases we request up to three weeks to respond.

Due to COVID, the Comhairle offices remain closed for in-person appointments at present.  Telephone messages are forwarded to Planning Officers daily.

However, please be aware that the volume of pre-planning enquires currently being received exceeds the staff resources available to deal with them and we ask for patience over the months of July, August and September when staff availability is reduced further to accommodate summer annual leave.

For Pre-Application Advice

Use the Pre-Application Planning Advice Form or use the contact details below (for questions):

Contact:  Pre-Application Advice
Location Tel No Email
Stornoway 01851 822690
Benbecula 01870 604990

For Existing Applications or Previously Consented Development

(Please quote your reference number where possible)

Contact:  Existing Applications / Previously Consented Development
Location Tel No Email
Stornoway 01851 822690
Benbecula 01870 604990

Planning Policy (Development Plans)

Planning Policy (Development Plans)


Tel No



01851 822690


01870 604990